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  1. BSI Merch
  2. FAQs

FAQs

Where is My Order?

  • Why Have I Not Received A Confirmation E-Mail?
  • When will my order be dispatched?
  • Can I Cancel My Order?
  • Where is My Order?
  • I have ordered a pre-order item, when will it be dispatched?

Delivery

  • What Format Can I Write My Address In?
  • Do you Deliver to My Country?
  • What If No One Is In?
  • Why Can I Not Track My Order?
  • What Postal Service Do You Use?
  • How Much Are Shipping Costs?

Returns & Refunds

  • How long do refunds take to process?
  • Can I exchange for a different product?
  • I’ve received a damaged/faulty item, what should I do?
  • How Long Do I Have To Return An Item?
  • How Do I Return My Order?

Payments

  • Can I place an order over the phone?
  • What payment methods do you accept?

Products

  • Do you have a maximum order value?
  • How do I find my size?
  • Are your products licensed?
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