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BSI Merch
FAQs
FAQs
Where is My Order?
Why Have I Not Received A Confirmation E-Mail?
When will my order be dispatched?
Can I Cancel My Order?
Where is My Order?
I have ordered a pre-order item, when will it be dispatched?
Delivery
What Format Can I Write My Address In?
Do you Deliver to My Country?
What If No One Is In?
Why Can I Not Track My Order?
What Postal Service Do You Use?
How Much Are Shipping Costs?
Returns & Refunds
How long do refunds take to process?
Can I exchange for a different product?
I’ve received a damaged/faulty item, what should I do?
How Long Do I Have To Return An Item?
How Do I Return My Order?
Payments
Can I place an order over the phone?
What payment methods do you accept?
Products
Do you have a maximum order value?
How do I find my size?
Are your products licensed?
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