FAQs

Where is My Order?

• Why Have I Not Received A Confirmation E-Mail?
• When will my order be dispatched?
• Can I Cancel My Order?
• Where is My Order?
• I have ordered a pre-order item, when will it be dispatched?

Delivery

• What Format Can I Write My Address In?
• Do you Deliver to My Country?
• What If No One Is In?
• Why Can I Not Track My Order?
• What Postal Service Do You Use?
• How Much Are Shipping Costs?

Returns & Refunds

• How long do refunds take to process?
• Can I exchange for a different product?
• I’ve received a damaged/faulty item, what should I do?
• How Long Do I Have To Return An Item?
• How Do I Return My Order?

Payments

• Can I place an order over the phone?
• What payment methods do you accept?

Products

• Do you have a maximum order value?
• How do I find my size?
• Are your products licensed?