UK & EU, Rest of World
If you want to send your order back to us for a refund or an exchange, please send it to:
Returns & Refunds
Backstreet Merchandise
Gate B, St George`s House
Cape Road
Warwick,
United Kingdom
Please make sure that you write down your order ID and reason for return on a slip of paper and include it within your returns parcel. We recommend sending your returns out as tracked in the unlikely event that your parcel is lost in transit. Please be aware that free returns bags can only be provided for UK customers who’ve received incorrect or faulty/damaged items. If you are eligible for a free return but not located in the UK, please contact us.
US, Canada & Mexico
If you want to send your order back to us for a refund or an exchange, please send it to:
Returns & Refunds
Backstreet Merchandise International
13 Scenic Drive Apt T
Croton on Hudson, New York
10520
United States of America
Please make sure that you write down your order ID and reason for return on a slip of paper, and include it within your returns parcel. We recommend sending your returns out as tracked in the unlikely event that your parcel is lost in transit. Please be aware that free returns bags can only be provided for USA customers who've received incorrect or faulty/damaged items. If you are eligible for a free return but not located in the USA, please contact us.
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