How Do I Return My Order?

UK & EU, Rest of World

If you want to send your order back to us for a refund or an exchange, please send it to:   

Returns & Refunds

Backstreet Merchandise

Gate B, St George`s House

Cape Road

Warwick,

United Kingdom   

Please make sure that you write down your order ID and reason for return on a slip of paper and include it within your returns parcel. We recommend sending your returns out as tracked in the unlikely event that your parcel is lost in transit. Please be aware that free returns bags can only be provided for UK customers who’ve received incorrect or faulty/damaged items. If you are eligible for a free return but not located in the UK, please contact us.

US, Canada & Mexico

If you want to send your order back to us for a refund or an exchange, please send it to:   

Returns & Refunds

1265 Sunrise Highway

Suite 102

Bay Shore NY, 11706

United States of America.

Please make sure that you write down your order ID and reason for return on a slip of paper, and include it within your returns parcel. We recommend sending your returns out as tracked in the unlikely event that your parcel is lost in transit. Please be aware that free returns bags can only be provided for USA customers who've received incorrect or faulty/damaged items. If you are eligible for a free return but not located in the USA, please contact us.