UK
All in stock items are dispatched within 24 hours of the order being placed and we aim to deliver your item within 3 to 5 working days from the date of dispatch. If you have not received your order within the stipulated timeframe, please contact our customer service team.
Rest of the World
All in stock items are dispatched within 24 hours of the order being placed and we aim to deliver your parcel within 8 to 15 working days from the date of dispatch. If you have not received your order within the stipulated timeframe, please contact our customer service team.
Custom Orders
All custom orders take longer to dispatch as we order these items in specially for you! Please be advised that receiving the items in our warehouse can take up to 4 weeks from the date the order is placed. If you want a better idea of when your order will be dispatched, please refer to the ‘Longer Delivery Time’ section on the product page. If you have not received a dispatch email within 4 weeks of placing the order, please get in touch with our customer service team.
Comments
10 comments
Commande No 1646143, je n'ai toujours pas reçu ma commande Tee-shirt Joe strummer noir XL ! Pouvez-vous me répondre en français si il vous plaît. Par avance merci. Livraison La poste, 2 rue de la Philosophie 93140 Bondy- France. Cordialement Lebobe André.
Lebobe André, téléphone : 0633419198
scusa ma dov'è il mio ordine HST # 45545 .
BSI customer service is an absolute disgrace. The automated email responses and ‘Help’ pages seem deliberately unhelpful and the whole thing feels like a scam.
This is insane, waiting for my order from November 2020. Where is my order COL#2747
And another dissatisfied customer. Order 29th November still haven't received sweater for my daughter. Order #68510-LOUIS (or Order Number: 2042116 as by shipping confirmation mail))
Despite several mails, and like Jamie only automated replies, after like 10-15 days waiting ...
This is really bad seller practice, especially for a Merchandise business, who life by the grace of fans like my daughter ....
I ordered nearly a month ago and still haven't received a dispatch email, the items were supposed to be for my friends birthday and still haven't been received. Apparently they are struggling to find my order on the system.
I will unfortunately be reporting this website if I do not receive my order.
In april I order a T-shirt and I didn't receive anything, the code of the order is 9007335, so where is??
Sito truffa.
Il mio ordine non solo non è mai stato consegnato, ma a tutte le email inviate ricevo come risposta un numero di pratica che dopo pochi giorni viene chiusa senza nessuna spiegazione.
LADRI
And another dissatisfied customer. Order August 12th and on August 18th I got an email saying that the order has been shipped but we still haven't received the sweater for my daughter. Order 2348543 with the Product : LOUIS95
Brand : Louis Tomlinson
Item : Peach Reflection Smiley Hoodie
(as by shipping confirmation mail). It's been almost two months. WHERE. IS. MY. ORDER?
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